Billing, Fulfillment, Cancellation & Refund Policy

• Customers are responsible for all fees set out in an executed agreement, order form, invoice, or applicable service agreement.
• Payment is due according to the terms stated on the invoice or in the agreement.
• Stripe or another payment processor may process payments on our behalf.
• Customers remain responsible for applicable taxes unless a valid exemption is provided.

Except as required by applicable law or expressly agreed by TenLease in writing, all fees paid or payable to TenLease are non-cancelable and non-refundable. This includes:

• unused portions of a billing period;
• fees where the customer did not fully use the platform;
• unused calling allocation;
• unused SMS allocation;
• unused user seats;
• unused properties or vacancies;
• included usage not consumed during a period;
• implementation fees once work has begun;
• onboarding fees once work has begun;
• customization fees once work has begun;
• usage fees already incurred;
• prepaid fees, except where legally required or agreed in writing.

Cancellation prevents future service in accordance with the applicable contractual terms. Cancellation does not automatically eliminate amounts already invoiced, already earned, already incurred, or contractually committed. Amounts already invoiced remain payable unless otherwise agreed in writing, and outstanding usage charges remain due. TenLease may suspend services for unpaid invoices.

Service fulfillment begins when TenLease performs any of the following:

• activates an account;
• begins onboarding;
• configures the platform;
• performs customer-specific implementation;
• configures outreach;
• imports customer data;
• begins customization;
• begins providing contracted services.

TenLease provides software and digital services. No physical product is shipped.

Customers should promptly notify TenLease of any legitimate billing dispute at jeff@tenlease.ai so it can be reviewed in good faith. Nothing in this policy purports to waive legally protected chargeback rights. A payment dispute or chargeback does not by itself eliminate contractual payment obligations.

TenLease invoices may include the following reference language: “Payment of this invoice is subject to the applicable TenLease agreement, Terms of Service, and Billing, Fulfillment, Cancellation & Refund Policy. Except as required by applicable law or expressly agreed by TenLease in writing, all fees are non-cancelable and non-refundable.”